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Terms & Conditions for Engine ECU Remapping by RubyTune Limited

The remap settings that we install never change, so when we complete our servicing of your vehicle it will continue to perform at the capacity it did on arrival or show improvements from our work. Once remapped, we are confident the services provided will deliver noticeable benefits. Following our work, if an issue arises with your vehicle it will most likely be due to a mechanical fault, not a fault with the remap itself. Once the mechanical fault is fixed your vehicle should revert to its optimum performance.

RubyTune Limited is an installer of remaps and takes full liability for accidental damage to your vehicle whilst in the process of tuning works being carried out, however, In the extremely unlikely event of an ECU failure during the remap process, RubyTune Limited cannot be held responsible, as this could easily be due to a problem over which we have no control, or example, an existing fault within the ECU bought to the forefront by the process or, for example, an unexpected power fault, or simply a computer-related error. We use genuine, quality tools, computer equipment, and best practice to minimise any such risk.

Prior to carrying out any software tuning to a vehicle, we will carry out a basic inspection, we do not make any representations or warranties that this inspection will identify any underlying defects which may cause your vehicle to fail after software tuning has been carried out. It is the customer’s responsibility to ensure their vehicle is in correct working order adequately maintained and in good health without underlying faults when presenting their vehicle for a remap.

No warranty is given by RubyTune Limited on any components of your vehicle after the remap or software is applied and we do not accept liability for any mechanical or electrical failure (or part failure) after the software/remap has been installed, neither do we accept liability for any financial loss or expenses incurred in connection with your use of our service.
We provide services for domestic and private use. We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

We make no representations or warranties that our services will not expose or exacerbate a previously unknown fault or weakness with your vehicle, which may ultimately lead to an engine failure, we also make no representations or warranties that the use of our services will not invalidate any manufacturer or 3rd party warranty you may currently have in place.
Components can and do fail when they reach the end of their useful life, therefore no warranty is implied or given on any parts mechanical or electrical against failure including the ECU.

We do offer an optional warranty for £35 plus VAT that covers failure proven to be down to the application of the software, full details of what is covered is provided on the page in the link.

*Estimated performance and economy gains are commensurate with age, mileage, and condition of the vehicle, along with environmental conditions and grade of fuel, gains can vary +/- 10% from quoted figures.

06.12.19